We offer a simple, hassle-free returns policy to ensure your complete satisfaction.

Returns policy

  • You have 30 days from receipt of your order to return the items. 
  • Products must be in their original, unused condition and in their original packaging to be eligible for a refund. 
  • Please include your surname, first name, order e-mail address and order number in your parcel. 
  • No justification is required for the return.

Reimbursement

We will issue a full refund within 7 days of receiving your return. The amount will be refunded to the card used to make the purchase.

Return Costs and Additional Terms

The return costs are at the customer's expense. We also require a tracking number for the return. 

A signature is required on receipt of the parcel to guarantee tracking.

Return address

e-namae OÜ
Rue du chaunois 4a
5340 Gesves
Belgium

Exchange procedure

Please contact our customer service department to arrange an exchange in the event of faulty products or if the products are the wrong size. Specific instructions will be provided to facilitate the exchange process.

Customer service

If you have any questions or require assistance, please do not hesitate to contact our customer service department by e-mail at contact@Novosto.com. We are here to help you and make your shopping experience as satisfying as possible.