Legal information and purpose of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale (hereinafter "GTC") of the company e-namae OÜ (hereinafter "Novosto") aim to define the rights and obligations of Novosto and its customers (hereinafter "the Customer") in the context of the sale of products on the website Novosto.com (hereinafter "the Website").

Novosto's full contact details are available in the General Terms and Conditions of Use, which can be accessed from the footer of the Website.

The conditions of use of the Site and the free services it offers are detailed in the General Conditions of Use. The conditions of use of paid services are set out in the General Terms and Conditions of Service, which can also be accessed from the footer of the Site.

If you have any questions or complaints, Novosto's customer service can be contacted by email at the following address: contact@Novosto.com.

Novosto reserves the right to modify these GTC at any time. Any new version of the GTC will be brought to the Customer's attention before the order is finalised. If the Customer does not wish his/her order to be subject to the new GTC, he/she must refrain from placing an order on the Site.

The applicable GCS are those in force on the Site at the time of the Customer's order and apply to all products sold on the Site.

Definitions

In these General Terms and Conditions of Sale, the following terms, whether used in the singular or plural, are defined as follows:

  • Customer Any natural person aged 18 or over who contracts with Novosto to purchase Products for personal use.
  • Terms and conditions of sale means these General Terms and Conditions of Sale.
  • Privacy policy Privacy Policy: refers to Novosto's policy on the confidentiality and protection of Customers' Personal Data, which is accessible from the footer of the website and forms an integral part of these General Terms and Conditions of Sale.
  • Ordering means any order for Products placed by the Customer with Novosto on the Website, in accordance with the terms and conditions set out in these General Terms and Conditions of Sale.
  • Personal data Personal data: refers to the Customer's personal data collected and processed by Novosto as part of the Order, in accordance with the terms and conditions set out in the Confidentiality Policies.
  • Withdrawal form Cancellation: refers to the form in Appendix 2 of these General Terms and Conditions of Sale, enabling the Customer to exercise his or her right to cancel the Order.
  • Products shall designate products commercialized by Novosto on the Site.
  • Website shall designate the Internet site published by e-namae OÜ, accessible via the URL address Novosto.com.
  • Novosto e-namae OÜ: refers to the company e-namae OÜ, whose registered office is located at Lõõtsa tn 5, 11415, Tallinn, registered under number EE102333112.

Product presentation

Novosto offers the Customer the opportunity to purchase the Products of their choice available on the Website. Before placing an order, the Customer can consult the characteristics of the Products they wish to purchase directly on the Website.

Terms and conditions of purchase

Delivery zone

Deliveries of Orders are limited to the European territory and the United Kingdom. Orders outside these geographical areas will not be accepted.

Validity of the Order

Orders placed on the Site must be for personal use, as the Customer acknowledges. Novosto reserves the right to limit the number of Orders to avoid commercial use. These restrictions may apply to Orders using the same credit card or the same billing and/or delivery address.

The Customer undertakes not to resell the Products. Novosto reserves the right to prohibit sales to any Customer who resells the Products.

How to place an order

To place an Order, Customers must visit the Site and select the Products of their choice by clicking on the "Add to Basket" button and specifying the desired quantity.

From the "Shopping Cart" page on the Site, Customers must provide their delivery and billing addresses, explicitly accept these General Terms and Conditions of Sale by ticking the corresponding box, and then pay for the Order by credit card.

The Customer's Order shall only become final once payment for the Order has been received.

Order confirmation and follow-up by Novosto

Each Order placed by a Customer on the Site gives rise to immediate written confirmation from Novosto, sent by e-mail to the Customer. In addition, an email is sent to the Customer informing them of the dispatch of the Product(s) purchased.

Availability and notification if Products are unavailable

Novosto guarantees delivery of Products as long as they are available in stock. If a Product is not available :

  • The Customer will be informed of this when the Order is placed on the Site, and the sale cannot be finalised.
  • If the Product is unavailable after payment, the Customer will be notified immediately by e-mail. In this case, Novosto will refund the amount of the unavailable Product to the bank account used for the Order, within thirty (30) days of the notification.

Terms of payment and pricing

The prices displayed for each Product on the Site are in euros and include all applicable taxes. Payment for purchases is made exclusively by credit card (CB, Visa, MasterCard) on the Site. 

Payments by PayPal, American Express or any other means of payment will not be accepted. The payment process takes place on the Site via a secure banking platform managed by a third-party service provider. 

At no time does Novosto have access to the Customer's payment information, and Novosto cannot be held responsible in the event of fraudulent use of the payment methods used.

Delivery

Terms of delivery

Each Product is delivered as soon as the parcel is made available to the Customer. However, in order to preserve his rights, the Customer is encouraged to check the parcel on receipt. 

If there is any doubt about the integrity of the parcel or if there is any obvious damage, the Customer is advised to make reservations or even to refuse the parcel. These reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within three working days of receipt of the Product. A copy of this correspondence may be sent to Novosto for information.

Delivery times

The Products are delivered by post within the estimated delivery times mentioned on the Site (between 4 and 7 working days) when the Order is placed. If the delivery time is exceeded by more than 30 days, the Customer may cancel the Order for the Products concerned. This cancellation must be notified to Novosto by registered letter with acknowledgement of receipt or in writing on another durable medium. 

If Novosto does not deliver within a reasonable additional period, as requested in the same way by the Customer, the Order shall be deemed cancelled on the date of receipt of the notification by Novosto, unless delivery has taken place in the meantime. 

In this case, Novosto will reimburse the Customer, as soon as possible and at the latest within thirty (30) days from receipt of the aforementioned notification, the amount paid for the cancelled Products as well as any delivery costs.

Delivery charges

The cost of delivery is added to the Customer's invoice in accordance with the rates displayed on the Site when the Order is placed.

Exercising the Right of Withdrawal

In accordance with the provisions of article L. 221-18 et seq. of the French Consumer Code, the Customer has the right to exercise his/her right of withdrawal, subject to the exceptions provided for by law. This right may be exercised by the Customer within fourteen (14) clear days of receipt of the Product, without having to justify the reasons.

To exercise their right of withdrawal, the Customer must notify Novosto of their decision within the above-mentioned period by completing the Withdrawal Form, either by e-mail or by post.

If the Order includes several Products shipped separately, the withdrawal period shall run from receipt of the last Product.

Novosto will acknowledge receipt of the Customer's withdrawal as soon as possible after receipt of the Withdrawal Form by e-mail.

The Customer must return the Product(s) concerned to Novosto within fourteen (14) days of notification of his/her decision to withdraw, to the address indicated in the Withdrawal Form and in accordance with the instructions provided therein.

All costs of returning the Product(s) shall be borne exclusively by the Customer.

The right of withdrawal is subject to the condition that the Product(s) is (are) returned in its (their) original, unaltered condition, in its (their) original packaging, accompanied by all accessories and the invoice for the Order to enable it (them) to be identified.

The Customer is responsible for any damage caused to the Product during the return process.

If Novosto receives a returned Product in a condition that does not comply with the one described above, Novosto will inform the Customer by e-mail and will return the Product(s).

When exercising the right of withdrawal as defined above, Novosto will reimburse the Customer for the price of the Product(s) concerned, including delivery costs, within thirty (30) days of receipt by Novosto of the returned Product(s).

The refund will be made using the same method of payment as that used by the Customer for the initial purchase, by transfer to the bank account associated with the bank card used for payment, within the aforementioned period.

Legal and contractual guarantees

Novosto is liable for defects in the conformity of the Products in accordance with the provisions of the Consumer Code and for hidden defects in the Products in accordance with the Civil Code.

By virtue of the legal guarantee of conformity, the Customer :

  • has a period of two (2) years from the date of delivery of the Product to take action,
  • has the choice between repairing or replacing the Product, subject to the cost conditions set out in the French Consumer Code,
  • is exempt from proving the existence of the lack of conformity of the Product during the twenty-four (24) months following its delivery.

The legal guarantee of conformity applies even if a commercial guarantee has been granted.

The Customer may also choose to exercise the guarantee against hidden defects in the Product within the meaning of the Civil Code. In this case, he/she may opt for the cancellation of the sale or a reduction in the sale price in accordance with the provisions of the Civil Code.

Privacy Policy

The Customer's personal information is processed in accordance with Novosto's privacy policies, which are available in the footer of the site.

Assistance and Claims

For any questions, requests for technical assistance or complaints regarding the Products or any Order, the Customer is invited to contact Novosto by e-mail at the following address: contact@Novosto.com.

Miscellaneous provisions

Correspondence and proof

Unless otherwise stipulated in these General Terms and Conditions of Sale, correspondence between Novosto and the Internet User is mainly by electronic means.

In accordance with Articles 1366 et seq. of the French Civil Code, the Internet User acknowledges and accepts that the information transmitted by Novosto by electronic mail constitutes proof between the Internet User and Novosto.

Elements such as the time of reception or transmission, as well as the quality of the data received, will be considered as authentic in the first place according to the aforementioned media, or as authenticated by Novosto's computerised procedures, unless written proof to the contrary is provided by the Customer.

The evidential value of information transmitted by the Site is equivalent to that of an original in the sense of a document written on paper and signed by hand.

Terms and Conditions in full

These General Terms and Conditions of Sale set out all the obligations of Novosto and the Customer in relation to their subject matter. The fact that one of the parties does not invoke a breach by the other party of any of the obligations provided for herein shall not be interpreted as a waiver of the said obligation for the future.

Partial disability

If one or more provisions of these General Terms and Conditions of Sale are declared null and void, deemed unwritten or annulled in accordance with the law, a regulation or a final court decision, the other provisions will remain in force and will be fully applicable, unless the invalidated provisions substantially affect the contractual balance.

Interpretation of Securities

In the event of a conflict of interpretation between one of the headings appearing at the top of the clauses of these General Terms and Conditions of Sale and one of the clauses, the headings will be considered null and void.

Applicable Law and Settlement of Disputes

These Terms and Conditions of Use are governed by Estonian law.

In the event of a dispute relating to these General Terms and Conditions of Use, their interpretation, their consequences, or the acts that complete or modify them, the user must first contact Novosto to try to find an amicable solution. All complaints must be made in writing.

In the absence of an amicable settlement, the user may choose :

  • Have recourse to mediation within one year of its written complaint, either by choosing a mediator or by using the online dispute resolution system accessible at the following address: Link to the EU's online dispute resolution system. It should be noted that mediation is not a prerequisite for referral to the competent courts.
  • Initiate proceedings before the competent Estonian courts.

Annex 1: Information on exercising the right of withdrawal

Right of withdrawal

You have a period of fourteen days in which to withdraw from this contract, without having to give any reason.

This period expires fourteen days after receipt of the last item, either by you or by a third party designated by you, other than the carrier.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract in an unambiguous statement. You can contact us at , Lõõtsa tn 5, 11415, Tallinn, by post or by e-mail at contact@Novosto.com. Use of the model withdrawal form is not compulsory.

In order for the withdrawal period to be respected, all you need to do is send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you decide to withdraw from your contract, we will refund all payments you have made, including delivery charges, within fourteen days of receiving your notice of withdrawal. The refund will be made by the same method of payment that you used for the original transaction, unless you decide otherwise. There will be no charge to you for this refund.

You must return the goods to us without delay and at the latest within fourteen days of communicating your decision to withdraw. You must bear the direct cost of returning the goods.

You shall only be liable for any loss of value of the goods resulting from handling other than that necessary to establish their nature, characteristics and correct operation.

Annex 2: Withdrawal form

Annex 2: Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract).

Attention: e-namae OÜ, Lõõtsa tn 5, 11415, Tallinn

I/We (*)) hereby notify you () of my/our (*) withdrawal from the contract for the provision of (*) services.) below:

Ordered on (*))/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of the consumer(s) (only in the case of notification of this form on paper) :

Date :

(*) Delete as appropriate.